Frequently Asked Questions

Please service applicants to submit a request for the Printing of ID Cards for New/Employees with Lost/Damaged ID Cards to ULT Staff by providing the following requirements: An Introduction Letter from the Unit/Institution/Faculty or a form stating that the individual is indeed an Employee at USU.

1. Service applicants come to submit a request for the Printing of New/Lost/Damaged Employee ID Cards, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will forward the request to LPSE through E-Ticketing/directly.
4. Admin/LPSE staff will print the ID Card and forward it to ULT.
5. Service applicants receive the output (New ID Card).

Completion Period: 5 (five) working days.

Please service applicants to submit a request for the Printing of ID Cards for New/Employees with Lost/Damaged ID Cards to ULT Staff by providing the following requirements: An Introduction Letter from the Unit/Institution/Faculty or a form stating that the individual is indeed an Employee at USU.

1. Service applicants come to submit a request for the Printing of New/Lost/Damaged Employee ID Cards, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will forward the request to LPSE through E-Ticketing/directly.
4. Admin/LPSE staff will print the ID Card and forward it to ULT.
5. Service applicants receive the output (New ID Card).

Completion Period: 5 (five) working days.

Please service applicants to request the Creation of USU Student Email by bringing the Student ID Card (KTM) as a requirement.

1. Service applicants come to request the Creation of USU Student Email, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will create the student's USU email as requested by the Service Applicant.
4. Service applicants receive the output (USU Email) in the form of a link sent to the registered active email address.

Completion Period: 1 (one) working day.

Please service applicants to submit a request for Portal Password Reset to ULT Staff, bringing the Original Student ID Card (KTM) as a requirement.

1. Service applicants come to request a Portal Password Reset, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will perform the portal USU password change as requested by the Service Applicant.
4. Service applicants receive the output (New Password).

Completion Period: 1 (one) working day.

Please service applicants to submit a request for Resetting USU Email Password for Lecturers to ULT Staff by providing the requirement: Lecturer ID Card.

1. Service applicants come to request the Reset Password of USU Email for Lecturers, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will change the email password for USU lecturers as requested by the Service Applicant.
4. Service applicants receive the output (New Password) in the form of a link sent to the registered active email address.

Completion Period: 1 (one) working day.

Please service applicants to submit a request for the Creation of USU Email for Lecturers to ULT Staff by providing the requirement: Lecturer ID Card.

1. Service applicants come to request the Creation of USU Email for Lecturers, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will create the USU lecturer's email as requested by the Service Applicant.
4. Service applicants receive the output (USU Email) in the form of a link sent to the registered active email address.

Completion Period: 1 (one) working day.

Please service applicants to submit a request for the Printing of New/Lost/Damaged Lecturer ID Card to ULT Staff with the requirement: Letter of Recommendation from the Unit/Institution/Faculty or a form confirming that the applicant is indeed a Lecturer at USU.

1. Service applicants come to request the Printing of New/Lost/Damaged Lecturer ID Card, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will forward the request to LPSE through E-Ticketing/directly.
4. Admin/LPSE staff will print the ID Card and forward it to ULT.
5. Service applicants receive the output (New ID Card).

Completion Period: 5 (five) working days.

Please service applicants to submit a request for the Printing of ID Cards for New/Employees with Lost/Damaged ID Cards to ULT Staff by providing the following requirements: An Introduction Letter from the Unit/Institution/Faculty or a form stating that the individual is indeed an Employee at USU.

1. Service applicants come to submit a request for the Printing of New/Lost/Damaged Employee ID Cards, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will forward the request to LPSE through E-Ticketing/directly.
4. Admin/LPSE staff will print the ID Card and forward it to ULT.
5. Service applicants receive the output (New ID Card).

Completion Period: 5 (five) working days.

Please service applicants to submit a request for Resetting the USU Employee Email Password to ULT Staff by providing the requirement of Employee/Staff ID Card.

1. Service applicants come to request the Reset of USU Employee Email Password, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will change the email password for USU educational staff as requested by the Service Applicant.
4. Service applicants receive the output (New Password) in the form of a link sent to the registered active email address.

Completion Period: 1 (one) working day.

Please service applicants to submit a request for Creating USU Email for Educational Staff to ULT Staff by providing the requirement: Employee/Staff ID Card.

1. Service applicants come to request the Creation of USU Email for Educational Staff, bringing the specified requirements.
2. ULT staff will verify the service documents.
3. ULT staff will create the USU email as requested by the Service Applicant.
4. Service applicants receive the output (USU Email) in the form of a link sent to the registered active email address.

Completion Period: 1 (one) working day.